Shipping policy
Version 1.2 · Last updated 29 September 2026
1. Where we deliver
We deliver to the United Kingdom and to most other countries. We are not delivering to European Union countries, including Ireland, for now. Checkout will tell you before you pay if we cannot deliver to your address. We deliver to street addresses only, not to PO boxes.
2. What delivery costs
Delivery to UK addresses is free. For other countries we charge one flat delivery fee per order, however many works it contains. The fee is shown at checkout before you pay:
| Destination | Delivery fee per order |
|---|---|
| United Kingdom | Free |
| Norway and Switzerland | £30 |
| United States and Canada | £25 |
| Australia and New Zealand | £20 |
| Singapore, Japan and the rest of Asia-Pacific | £20 |
| Middle East and Türkiye | £45 |
| Rest of the world | £45 |
3. How long it takes
Your order goes into production about 24 hours after you place it. Estimated delivery times from the day you order, including production, are:
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 5–7 working days |
| Norway and Switzerland | 7–14 working days |
| United States and Canada | 6–12 working days |
| Australia | 8–12 working days |
| New Zealand, Japan, Singapore and the rest of Asia-Pacific | 8–20 working days |
| Middle East and Türkiye | 12–20 working days |
| Rest of the world | 15–40 working days |
Working days are Monday to Friday, excluding public holidays in the UK and, for orders made abroad, in the country where your work is made. These are estimates, not guarantees; remote areas, Northern Ireland, the Scottish Highlands and islands can take a few days longer. If your order has not arrived within 30 days of ordering, or within the estimated delivery time for your destination if that is longer, you may cancel it for a full refund.
4. Where your work is made
Orders for UK addresses are printed and framed in the UK. Orders for other countries are printed and framed at our production partner's facility nearest to you, usually in your own country or region. For most of Europe that means Germany, the Netherlands, France or Spain; for North America, the United States or Canada; for Australia and New Zealand, Australia; for much of Asia, Singapore. This is why most international orders arrive without crossing a customs border.
5. Import duties and taxes
Where your order is made outside your country or customs area, for example for Switzerland, Türkiye, the United Arab Emirates, Japan or Brazil, your country may charge import duties, taxes or handling fees before delivery. These are set by your authorities, are not included in our price and are payable by you to the carrier. If you refuse a parcel because of such charges, we treat this as a cancellation under our Returns & replacements policy and refund you less the direct cost of the return carriage; the charges themselves are not refunded by us.
6. Tracking
Every order is sent tracked. We email you a tracking link when your work leaves the production facility. If the tracking shows no movement for several days after the estimated delivery date, or shows delivered but nothing has reached you, email hello@leomartelli.com as soon as you can, ideally within 7 days, so that we can check with the carrier and put it right.
7. Packaging
Each work ships in its own box, framed and ready to hang. Where the production facility can print it, a card with your edition number is packed with the work; your number is recorded against your order in any case, and you can ask us for it at any time. If you order more than one work they may arrive in separate boxes, sometimes on different days.
8. Changing your address
Check your address carefully at checkout. It can be changed free of charge within 24 hours of ordering by emailing hello@leomartelli.com. After that the work is in production and the address cannot be changed. Parcels that cannot be delivered because the address given was incomplete or incorrect are returned to the production facility, where they cannot be recovered or resent. Because the cost of making, sending and returning the work has then been lost through the address error, we do not refund the price or send a replacement free of charge; you are welcome to place a new order. Nothing in this section affects your statutory rights.
9. Damaged in transit
If anything arrives damaged, send a photo within 7 days of delivery and it is reprinted at no cost. Nothing needs to be sent back. This does not affect your statutory rights. Asking for photos within 7 days helps us claim from our carrier; it does not shorten the time in which you can exercise your legal rights. Details are in our Returns & replacements policy.
Questions? hello@leomartelli.com. We reply within 1 working day.